Terms of Service

1. Who we are and how to contact us

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS SITE

Effective date: September 23, 2026. We may amend these terms of service from time to time as set out below.

https://www.genhq.io is a site operated by GenHQ Ventures Limited (We). We are registered in England and Wales under company number 17345720 and have our registered office at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF.

To contact us, please email contact@genhq.io or use the contact page at https://www.genhq.io/contact.

2. By using our site you accept these terms

We operate this site, which includes a two-sided marketplace connecting AI-native creative professionals (Talent) with companies, organisations and businesses (Companies) that wish to engage them, together with hybrid users that operate on both sides of the marketplace (Agencies). The marketplace has three principal surfaces: (i) job listings, (ii) project-based marketplace projects, and (iii) browsable Talent profiles. The GenHQ community is a separate education product offered under its own membership terms. By using our site or our services, you confirm that you accept these terms of service and agree to comply with them.

If you do not agree to these terms of service, you must not use our site or services.

We recommend that you print a copy of these terms of service for future reference.

3. There are other terms that may apply to you

These terms of service refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy https://www.genhq.io/privacy, which explains how we collect, use and store your personal data.
• Our Cookie Policy https://www.genhq.io/cookies.
• These Terms of Service https://www.genhq.io/terms.
• Current pricing https://www.genhq.io/pricing.

The following documents also form part of these terms of service: our Privacy Policy and any pricing, package or checkout terms presented to you at the point of purchase.

4. We may make changes to these terms

We amend these terms of service and the services from time to time. We aim to give you at least 14 days' notice of any material changes by email to the address on your account and by in-app or on-site notice, and we will display the effective date at the top of these terms. Your continued use of the site or the services after the effective date constitutes acceptance of the updated terms. If you do not accept the updated terms, you must stop using the site and may close your account in accordance with these terms of service, subject to completion of any live engagements. Every time you wish to use our site or the services, please check these terms of service to ensure you understand the terms that apply at that time.

5. We may make changes to our site

We may update and change our site from time to time to reflect changes to our products or services, our users' needs and our business priorities or for any other reason.

6. We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.

7. We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms of service to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

8. User categories

We operate the marketplace for three categories of users: (a) Talent; (b) Companies; and (c) Agencies, being hybrid users that may act as Talent (including by representing or providing other creatives), as Companies (including by hiring subcontractors or packaging creative services for clients), or as both, depending on the transaction.

Where you act as an Agency, the obligations applicable to Talent will apply to you when you act in your capacity as or on behalf of Talent (including in respect of any creative you represent), and the obligations applicable to Companies will apply to you when you act as in your capacity or as or on behalf of Companies. You warrant that, at the time of each relevant act on the site, you have all necessary authority to (i) represent and bind any person whose work or services you offer through the site, (ii) bind any person on whose behalf you post a job or marketplace project or fund a project, and (iii) grant the licences and make the warranties set out in these terms of service in respect of any content you upload.

9. Eligibility and verification

To use the marketplace you must be at least 18 years old and have legal capacity to enter into a binding contract. Before you can apply for jobs, pitch for marketplace projects, save listings, message other users through marketplace workflows, or become fully publicly visible as Talent, you must complete identity verification (currently provided by a third party provider - Stripe Identity) and your profile must be approved by us. We may decline, defer or revoke verification, approval or public visibility in our absolute discretion, including where information appears to be inaccurate, misleading or in breach of these terms of service. One email address may be associated with both a Talent profile and a Company workspace, but each account has a single and distinct account type. Company workspaces have a single owner. You may not create multiple accounts to evade suspension, moderation decisions or fee/credit limits.

10. Accuracy of registration information

If you create an account on our site, you represent and warrant that all required registration information you submit is truthful and accurate, and you will maintain the accuracy of such information. You may close your account at any time, for any reason, by following the instructions on the site, subject to (i) completion or cancellation of any live engagements in accordance with these terms of service, and (ii) our right to retain certain records (including payment, payout, identity verification, moderation, support, tax and audit records) for as long as required to operate the marketplace, handle disputes, comply with law, or protect our or others' legitimate interests. We may suspend, restrict, close or delete your account, with or without notice, including but not limited to if you breach these terms of service, if your continued use creates a risk to us or other users, if required by law or by our payment or identity verification providers, or in other circumstances set out in these terms of service.

11. You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.

If you know or suspect that anyone other than you knows your user identification code or password, or that your account has otherwise been compromised, you must promptly notify us at contact@genhq.io.

12. Job posts: fees, credits and lifecycle

Companies may post job listings on the site. Job posts are paid services. The current pricing is set out at https://www.genhq.io/pricing and may be amended at any time at our sole discretion. Billing for job posts is always credits first, cash second: where you have available credits, one credit will be consumed per job post; otherwise you will be charged the then-current price via Stripe Checkout. Each published job post runs for 30 days, after which it is automatically archived and removed from public view. Applications, conversations and related records associated with archived posts are retained in line with our retention practices. Re-running an archived job post consumes one credit if available, and otherwise the then-current single-post price applies. Full-time and part-time job posts must offer a minimum salary of $50,000/yr for a full time equivalent engagement (or the equivalent stated by us on the pricing or posting page). A Company may hold up to 25 live job posts at any time across its workspace. All job posts are reviewed by us before going live and may be moved to draft, returned for amendment, or rejected if they do not meet our content, accuracy or quality standards. We do not guarantee any specific number of views, applications or hires from a job post. Job posts must be accurate and the Company posting must have authority to make the offer described. Job-post fees and credit purchases are non-refundable once a job post has gone live or been submitted for review. Credits are valid for the period stated at the point of purchase.

13. Marketplace projects, pitches, awards and projects

Companies may post project-based opportunities as marketplace projects (Projects). Projects may be open, tender (where Talent propose a price, subject to any minimum tender amount stated on the Marketplace project). All Marketplace projects are reviewed by us before going live. Verified and approved Talent may submit applications to the Marketplace Projects. Applications at less than the minimum tender amount stated on a Marketplace Project are automatically rejected. Companies may shortlist, reject or award projects. Awarding a project closes the relevant Marketplace Project or fills the relevant slot and auto-declines competing applications for that opportunity. Talent may submit only one pitch per Marketplace Project.

The minimum project value for a Marketplace Project is $200. We may amend this minimum from time to time on the pricing or posting page.

14. Marketplace project payments

When a Company accepts a pitch, the Company is charged, through Stripe Checkout, the agreed project value plus a flat service fee of (5%) per project. We deduct a platform commission of ten percent (10%) of the agreed project value (Commission) from the amount payable to the Talent. The Commission is not added on top of the Company's bill. Funds are held by our payment provider in a project payment record and released to Talent through Stripe Connect once the relevant work is marked complete and there is no active dispute, refund, chargeback or compliance hold.

Where a Talent does not have a valid Stripe Connect payout method on file, payout will be held until that requirement is satisfied. We are not a bank and do not provide regulated payment, deposit, e-money or escrow services; references to 'escrow' or 'held funds' describe the operational state of project funds within our payment provider's flow, and are not a representation of regulated escrow.

The Talent is responsible for issuing any invoice or receipt for the project work directly to the Company. We do not issue invoices on the Talent's behalf; we invoice only our own fees (including the Commission and the Service Fee) in our own name.

15. Roles of the parties

The contract for the underlying work, employment or engagement is between the Company and the Talent (or, where relevant, the Agency). In these Terms, “Agency” means a user registered on the platform in that user category and does not refer to GenHQ. GenHQ is not the supplier of those services or deliverables and does not act as a talent agency representing, selecting, vetting, supervising or warranting Talent. GenHQ is not a party to that contract, is not an employer, employment agent, employment business or recruitment intermediary, and does not select, supervise or warrant the Talent or Company involved. We provide the marketplace and the related payment and account workflows. Where we facilitate a marketplace project, we act as agent only in respect of arranging the supply of creative services between the Talent and the Company as a marketplace operator. The Talent supplies those creative services directly to the Company, and we are not the supplier of the underlying work, services or deliverables. You are responsible for ensuring that the engagement complies with applicable employment, tax, immigration, and other laws.

16. Project lifecycle

Awarded projects progress through the states recorded on the platform (including awarded, accepted, in progress, completed, cancelled and disputed). Cancellation or dispute blocks payout until resolved. Completion makes payout eligible subject to funding and payout-readiness. We may, acting reasonably, hold, reverse or release funds to give effect to a dispute outcome, a refund, a chargeback, a regulatory or provider requirement, or to remedy fraud or breach of these terms of service. Disputes between Companies and Talent must first be raised through our platform dispute process. Each party will engage in good faith with that process. Substantive complaints between a Company and Talent (including as to the quality, scope or performance of the work) must be resolved between the Company and the Talent directly.

17. Disputes and Project Funds

If a dispute arises, GenHQ will decide whether project funds are released, held, partially released or refunded based on objective criteria, including whether the work was delivered on time, broadly meets the agreed brief and format, the agreed revision process was followed, and the parties complied with the platform rules.

GenHQ does not assess the subjective quality, style or artistic merit of the work. Disputes based on quality, taste or preference must be resolved directly between the Company and Talent.

By using the marketplace, the Company and Talent agree that GenHQ’s decision on the movement of project funds is final for the purposes of the platform. GenHQ will not be liable for any fund decision made reasonably, in good faith and in accordance with these Terms, except to the extent that liability cannot lawfully be excluded.

GenHQ’s decision relates only to the movement of project funds and does not determine the parties’ underlying contractual or legal rights. The Company and Talent remain free to pursue any claim against each other in relation to the project.

18. No off-platform payment and fee circumvention

Companies, Talent and Agencies must not (i) pay or receive payment for marketplace work outside our payment flow, (ii) move conversations off the platform to avoid Service Fee or Commission or other amounts payable, (iii) propose, accept or solicit any arrangement designed to circumvent the site, Service Fee or Commission, or (iv) for a period of 12 months from first contact through the site, engage with another platform user introduced to them via the marketplace for substantially similar services without using the site and our services. We may suspend accounts and recover unpaid Service Fees and Commission (plus reasonable enforcement costs) where these rules are breached.

19. Taxes

You are responsible for your own tax liabilities (including VAT, income tax, corporation tax, withholding, social security, employment and any other or equivalent foreign taxes). Prices stated on the site are exclusive of VAT and other applicable taxes unless expressly stated.

We act as a disclosed agent arranging the supply of creative services between the Talent and the Company. Accordingly, we account for VAT, or any other applicable tax, only on the fees (including the Commission and the Service Fee) that we charge for our own services, and not on the full project value. The Talent is responsible for accounting for VAT (where applicable) and/or any other applicable tax on its own supply of services to the Company.

20. How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws, other intellectual property laws, and treaties around the world. All such rights are reserved. You are not permitted to use our intellectual property without our written approval.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

21. Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects these terms of service.

If you wish to link to or make any use of content on our site other than that set out above, please contact contact@genhq.io.

22. Uploading content to our site

Whenever you make use of a feature that allows you to create content directly on our site, upload or share content to our site, or to make contact with other users of our site, you must comply with the standards set out in these terms of service, including but not limited to the Acceptable Use Policy section below.

You warrant that any such contribution complies with those standards, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

We will consider any content you upload to our site to be non-confidential and not protected by any trade mark, patent or copyright ("non-proprietary"), that is, in the public domain. You own your content, but you are required to grant us a licence to use, store and copy that content and to distribute and make it available to others.

In addition, by uploading content (including profile information, portfolio items, listings, pitches, applications, messages, reviews and any other materials) you grant us a non-exclusive, worldwide, royalty-free, sub-licensable and transferable licence to host, store, copy, reproduce, display, perform, communicate, adapt (including resizing, reformatting and creating excerpts) and distribute that content for the purposes of operating, promoting and improving the site and the services, and to the extent reasonably necessary to comply with law, enforce these terms of service, or respond to legal process. This licence survives termination of your account to the extent necessary for us to retain records permitted under these terms of service and the Privacy Policy.

You represent and warrant that, for any content you upload, you own or have all rights, consents and authorisations necessary to make that content available through the site and to grant the licences set out above. In particular, where content includes or is generated using AI (including generative models): (i) you have the rights or licences required for any third-party content, model outputs, training data inputs, prompts, datasets, names, brands, voices, likenesses and personas reflected in the content; (ii) you have obtained any required consents (including, where relevant, written consent of the individual concerned) in respect of any identifiable person's voice, likeness or persona; (iii) the content does not contain or rely on the confidential information of another user or any third party unless you have express permission; and (iv) you have not misrepresented the extent of AI assistance or authorship where disclosure of that fact would be material to the audience of the content (including a prospective Company). You will, on request, evidence the rights, consents and authorisations referred to above.

23. Certification badges

The 'GenHQ' badge indicates an active GenHQ community membership at the time of display and lapses automatically when that membership ends. The 'Platinum' badge is awarded at our sole discretion following manual review and cannot be purchased. Both badges may be suspended or removed where, in our reasonable opinion, the relevant standards are not maintained or where the underlying eligibility no longer applies. Badges do not constitute a recommendation, certification of skill, guarantee of quality, or vetting of any particular engagement.

24. Messaging, monitoring and moderation

Marketplace messaging is participant-scoped and limited to plain text within size limits set by us. We may monitor, review, retain and (where appropriate) disclose messages and other marketplace content for the purposes of operating the marketplace, trust and safety, fraud and abuse prevention, supporting users, handling disputes, regulatory compliance and legal process. You must not submit confidential, special-category personal data, bank or payment card details, or unlawful content through messaging or other marketplace features. We may remove or restrict access to user content, suspend or close accounts, decline verification or approval, withhold or reverse payments, and take other proportionate action where we reasonably consider that you or your content breach these terms of service or create a risk to us, other users or the integrity of the marketplace.

Where we restrict or remove content or accounts, we will, where feasible and lawful, give a Marketplace project reason and offer a route to request human review of that decision.

25. Platform conduct rules

In addition to the Acceptable Use Policy below, you must not: (i) post false or misleading job, marketplace project, profile, portfolio, review or rate information; (ii) impersonate any person or business or misrepresent your affiliation; (iii) submit fake, incentivised or coerced reviews; (iv) misrepresent AI assistance or authorship in a manner likely to mislead any user; (v) post portfolio work or case studies that you do not have the right to display, including work subject to client confidentiality or third-party rights; (vi) circumvent moderation, verification or fee/credit limits; or (vii) use the marketplace to discriminate against, harass or harm any user.

We also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our site violates their intellectual property rights or their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the acceptable use standards set out in these terms of service, in particular in the Acceptable Use Policy section.

If you wish to contact us in relation to content you have uploaded to our site that we have removed, restricted or rejected, including to request human review of a moderation decision, please contact us at contact@genhq.io.

26. Acceptable Use Policy

You agree not to use the site to collect, upload, transmit, display, or distribute any user content (i) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) that is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual or is otherwise objectionable; or (iii) that is in violation of any law, regulation, or obligations or restrictions imposed by any third party.

You must not misuse our site by: (i) uploading, transmitting, or distributing to or through the site any computer viruses, trojans, logic bombs, worms, or any other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it, or any software intended to damage or alter a computer system or data; (ii) sending through the site unsolicited or unauthorised advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (iii) using the site to harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent; (iv) interfering with, disrupting, or creating an undue burden on servers or networks connected to the site, or violating the regulations, policies or procedures of such networks; (v) attempting to gain unauthorised access to the site (or to other computer systems, databases, servers or networks connected to or used together with the site, or any other equipment or network connected with our site) whether through password mining or any other means; (vi) harassing or interfering with any other user’s use and enjoyment of the site; (vii) interfering with, damaging or disrupting any software used in the provision of our site or any equipment or network or software owned or used by any third-party on which this site relies in any way; (viii) attacking our site via a denial-of-service attack or a distributed denial-of-service attack; or (viii) using software or automated agents or scripts to produce multiple accounts on the site, or to generate automated searches, requests, or queries to (or to strip, scrape, or mine data from) the site (provided, however, that we conditionally grant to the operators of public search engines revocable permission to use spiders to copy materials from the site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials, subject to the parameters set forth in our robots.txt file).

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

• Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning or validating any AI system or model or for any other purposes not explicitly set out in terms of service.

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

27. Enforcement

We reserve the right (but have no obligation) to review any user content, and to investigate and/or take appropriate action against you in our sole discretion if you violate the Acceptable Use Policy above or any other provision of these terms of service or otherwise create liability for us or any other person. Such action may include removing or modifying your user content, terminating your account or your right to access the site, and/or reporting you to law enforcement authorities. By breaching some of the provisions of these terms of service, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

28. Indemnity

You agree to indemnify us (and our officers, employees, and agents), including costs and reasonable legal fees, from any claim or demand made by any third party due to or arising out of (a) your use of the site, (b) your violation of these terms of service, (c) your violation of any applicable laws or regulations, or (d) your user content. We reserve the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of these claims. You agree not to settle any matter without our prior written consent. We will use reasonable endeavours to notify you of any such claim, action or proceeding upon becoming aware of it.

29. Rights you are giving us to use material you upload

If you provide us with any feedback or suggestions regarding the site, you hereby assign to us all rights in such feedback and agree that we have the right to use and fully exploit such feedback and related information in any manner we deem appropriate. We will treat any feedback you provide to us as non-confidential and non-proprietary. You agree that you will not submit to us any information or ideas that you consider to be confidential or proprietary.

30. User-generated content is not approved by us

Our site may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

31. Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

32. We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources and we accept no liability in relation to such sites or resources.

33. We are not responsible for viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

34. Our responsibility for loss or damage suffered by you

Business use only. The GenHQ marketplace is intended solely for business and professional use. You may only use the marketplace in connection with your trade, business, craft or profession, whether as a Company, Talent or Agency. You must not access or use the marketplace as a consumer or for wholly or mainly personal, domestic or private purposes.

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• To the maximum extent permitted by applicable law, our aggregate liability to you for all losses and damages arising under or in connection with these terms of service and our site, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees (excluding VAT and pass-through payment processing or project funding amounts) actually paid by you to us in the 12 months immediately preceding the event giving rise to the claim. Where no such fees have been paid by you to us in that period, our aggregate liability is limited to GBP 500. For the avoidance of doubt, marketplace project funds passing through our payment provider on behalf of Companies and Talent are not fees paid to us and do not count towards this limit.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in a separate document provided to you in relation to such products or services.

For the avoidance of doubt:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

35. Payment, identity and payout providers

We use Stripe (Stripe Payments Europe Ltd and its affiliates) to provide identity verification (Stripe Identity), checkout/payment processing (Stripe Checkout) and connected account payout services (Stripe Connect).

When you use the site you may be subject to Stripe's terms and privacy policy in addition to ours. We do not store full payment card numbers or government-issued identity documents; these remain with Stripe. We may, however, store status information, references, sanitised metadata, and other operational data described in our Privacy Policy. Providers may be changed from time to time and we will give reasonable notice of any change that materially affects users. We are not liable to you for any act or omission of any third party provider.

36. Refunds, cancellations and chargebacks

Fees for job posts and credit/package purchases are non-refundable once the relevant post has gone live or been submitted for review, except where required by law. Credits expire as stated at purchase. Marketplace project funds are held pending completion, dispute, cancellation or refund and are dealt with under the marketplace project clauses above. The Service Fee is non-refundable once a project has been awarded and funded, except where required by law or where we determine, acting reasonably, that a refund of the Service Fee is appropriate to give effect to a dispute outcome.

If you initiate a chargeback or payment reversal in respect of any fee or marketplace project funding, we may suspend your account and any related listings or projects pending resolution. You are responsible for chargeback handling fees and reasonable enforcement costs where the chargeback is determined to be unfounded.

37. Termination

We may suspend, restrict or terminate your access to the site or any service for material breach of these terms of service, where required by law or by our service providers, where your continued use creates a risk to us or other users, or in the other circumstances set out in these terms of service, or where we reasonably determine that this is necessary to protect us, the site, other users, or any third party. Where reasonably practicable, we will give notice. If you wish to terminate your use of the site, live marketplace projects must be completed or cancelled in accordance with these terms of service before account closure becomes effective in respect of those projects.

38. How we may use your personal information

We will only use your personal information as set out in our https://www.genhq.io/privacy.

39. Which country's laws apply to a dispute

If you are a consumer, please note that these terms of service, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

40. Intellectual Property Rights in Deliverables

When a Company awards a project to Talent through GenHQ:

Talent agrees to:

• complete the project in line with the agreed brief, scope and deadline, and communicate reasonably throughout;
• deliver the work in the agreed format and complete any agreed revisions within scope;
• ensure the work is original or properly licensed and does not knowingly infringe any third-party rights. Talent must have the necessary rights to use any third-party or AI-generated materials included in the work and disclose any material restrictions on their use; and
• on full payment, assign to the Company all intellectual property rights owned by Talent in the final work created specifically for the project, and waive any moral rights in that work to the extent permitted by law.

Talent keeps ownership of any pre-existing materials, tools, templates, know-how or other intellectual property used in the work (Background IP). Where Background IP is included in the final work, Talent grants the Company a perpetual, worldwide, royalty-free licence to use it as part of, and as necessary to use and exploit, the final work. Third-party materials remain subject to their applicable licence terms.

The Company agrees to:

• provide a clear brief and any information or materials reasonably needed to complete the project;
• pay the agreed project amount in accordance with the platform payment process;
• review the work and provide feedback within the applicable review period. If the Company does not respond within that period, the work may be treated as accepted and payment released; and
• use revision rounds reasonably and within the agreed scope. Material changes or additional work may require additional fees and/or time.

Both parties agree that:

• the contract for the project is directly between the Company and Talent. GenHQ operates the marketplace and is not a party to that contract, does not own the work and is not responsible for assessing its quality or suitability;
• intellectual property rights in the final work transfer only once Talent has received full payment;
• if a project dispute arises, GenHQ may decide whether project funds are released, held or refunded under its dispute process, taking into account objective factors such as delivery, timing, agreed scope and the parties' conduct; and
• GenHQ's decision about project funds does not determine intellectual property ownership, infringement or the quality of the work. Any such dispute remains between the Company and Talent.

41. Marketplace Timelines

General. Marketplace projects are subject to the time limits and deadlines set by GenHQ from time to time. The applicable timeframes will be shown during the project process and/or in the project dashboard. Companies set the project delivery deadline when posting a project, subject to any limits set by GenHQ.

Payment on award. When a Company awards a project, the agreed project amount must be paid through the payment method made available on the platform. A project is not awarded until payment has been successfully made.

Delivery and approval. Once Talent submits the deliverable, the Company has the review period shown in the project dashboard to approve it, request an available revision or raise a dispute. If the Company takes no action within that period, the deliverable will be treated as approved and the project funds will be released to Talent automatically.

Revisions. The number of revision rounds included in a project will be shown during the project process and in the project dashboard. If the Company requests an available revision, the existing delivery deadline is replaced by the revision deadline shown in the dashboard. Once the revised deliverable is submitted, a new review period begins. This process applies each time an available revision is requested.

Missed deadlines. Each party is responsible for meeting the deadlines that apply to it. Failure to meet an applicable deadline may be taken into account by GenHQ when determining the movement of project funds under the dispute process. The applicable deadlines and timeframes will be shown in the project dashboard.